CEO/Senior Consultant

Edinfocom & Affiliates
June, 2004 – Present

A company dedicated to finding solutions to the challenges faced by today’s organizations and institutions by engaging their stake holders through Education, Information and Communication. Main areas of foci are Intercultural and Cross Cultural Communication; including, Translation Services, Public Relations and Business Strategies, Integration of Information Technology, and Organizational Solutions for small businesses.

Owner

Faizan Professional Services January, 96 – June, 2004

Consulting and training for Intercultural Communication, Public Relations, Multiculturalism, Instructional

Representative/Mentor Customer Service

Technology, and Creative Organizational Problem Solving

Key Express, Key Bank, Buffalo, New York
June, 1994 – January, 1996

Produced training material for the employees to access system information, banking software and departmental procedures, coached employees, and new hires for Buffalo Calling Center. Quality Circle Representative, investigated employees’ preferences for training classes, developed proposals to ensure customer care, and monitored calls for Buffalo Calling Center.

Marketing Manager

Travel House International, Amherst, New York
September, 1992 – January, 1994

Planned marketing strategies, developed sales networks through cultural events and organizations, targeted direct mailing to increase number of clients, and organized morning conferences to motivate employees. Initiated Employee Development Program for better client follow up and repeat business; conducted one to one cultural coaching for travel agents to accommodate South Asian clients.