Edinfocom Group of Companies
CEO/President (June, 2004 – Present)
Edinfocom is dedicated to finding solutions to the challenges faced by today’s organizations and institutions by engaging their stakeholders through Education, Information, and Communication. The main areas of focus are Intercultural and Cross-Cultural Communication; including, Translation Services, Public Relations and Business Strategies, Integration of Information Technology, and Organizational Solutions for small businesses.
Edinfocom concentrates on the areas of education, information management, and communication. Edinfocom is a holding company for:
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Hawk Development
CEO/President (Present)
Hawk real estate development and management.
- Hawk Properties
- Erie Commercial Properties
- Time Creek Properties
- Waterfall Properties
Key Express, Key Bank, Buffalo
Representative/Mentor Customer Service (1994 - 1996)
Training and Coaching
Produced training material for the employees to access System Information, Banking Software, and Departmental Procedures, and coached employees, and new hires for Buffalo Calling Center.
Research and Development
Quality Circle Representative investigated employees’ preferences for training classes, developed proposals to ensure customer care, and monitored calls for the Calling Center.
Travel House International, Amherst
Marketing Manager (1992 - 1994)
Marketing and Sales
Planned marketing strategies, developed sales networks through cultural events and organizations, targeted direct mailing to increase the number of clients, and organized morning conferences to motivate employees. Initiated Employee Development Program for better client follow-up and repeat business; conducted one-to-one cultural coaching for travel agents to accommodate South Asian clients.